Executive Lounge Manager
Embark on a journey of excellence as an Executive Lounge Manager, where you will play a pivotal role in shaping unforgettable experiences for our distinguished guests. From the moment they step into our exclusive lounge until their departure, you will orchestrate a seamless and luxurious stay that exceeds expectations.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
- After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
- Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
- Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
- At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
- Escorts guests to their tables and recommends food and beverage items, and special promotions if available
- Conducts an efficient and courteous service to the VIP guests
- Manage day-to-day operations efficiently, including staffing, scheduling, and resource allocation.
- Implement and enforce operational procedures to maintain a seamless and well-organized executive lounge environment.
