NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
RESPONSIBILITIES
- Summarize data in tables, charts, and graphs
- Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data
- Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
- Review data for errors and inconsistencies
- Use internal tools and data sources
- Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations
- Interacts with client staff on routine issues
- Lead client meetings and presentations over the phone and in-person
- Independently discusses analysis design to best answer client questions with CBP/client
- Discuss design and calculate the Quantified Business Opportunity
- Drive time/cost-effectiveness on the project
- Run meta-analysis/cross COE projects to increase the team’s expertise and visibility
- Mentor junior team members as well as provide guidance to peers
- Support meeting the COE objectives as a whole
- Inspire peers and co-workers
- Identify sales opportunities at client and pass to CBP
