A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.
What you will be doing:
- Personally welcomes VIP guests in a polite and attentive manner.
- Is regularly available in the hotel lobby, reception and hotel area if needed.
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
- Anticipates guests' needs and takes them into consideration.
- Ensures that the team adopts the required service behaviors.
- Handles any guest complaints that are not settled directly by members of the team
