Are you fluent in Korean and passionate about providing exceptional customer service to our members? Do you thrive in a fast-paced environment and enjoy working with people? If so, we have an exciting opportunity for you!
Travel + Leisure Thailand is seeking a skilled and enthusiastic Member Services who is fluent in Korean to join our team. As Member Services, you will play a crucial role in providing support and assistance to our Korean-speaking customers, ensuring their satisfaction and helping them make the most of their travel experiences.
Responsibilities
- To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
- Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
- Assist with the development of working processes and operating SOP’s, supervise.
- Follow company processes ensuring member engagement.
- Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
- Effectively deliver member engagement programs to members and guests.
- Effectively deliver new-Member onboarding program.
- Assist with the distribution of Member Kits to Members.
- Assist with providing regular reporting requirements to Corporate.
- Deliver 1-1 Member Education Program.
- Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
- Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
- Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three-hour turnaround.
- Fluency in both Korean and English, Mandarin highly desired.
- 3-5 years previous experience in a customer service or hospitality role is preferred within tourism, education, or travel industries in Sales.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle a high volume of customer inquiries with professionalism and patience.
- Knowledge of travel industry products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work in shifts and weekends as required.
At Travel + Leisure, we provide excellent benefits on top of competitive salary!
- fun, inclusive work environment
- learning and development opportunities
- travel and lifestyle discounts
