- Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
- Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
- Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
- Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
- Ensure all operational data analysis related needs are met and produce timely reporting and analysis for the operations team.
- Create and manage all financial plans, including forecasting and tracking performance. Develop and implement action plans as needed.
- Develop and maintain staff capacity plans for all Platform Operations functions.
- Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
- Evaluate, procure, and manage technology stack to support the operations teams.
- Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
- Lead and mentor operations strategist team to develop their skills and grow their careers.
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