Sales Manager (Government Segment)
Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!.
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Consistently offer professional, friendly, and engaging service.
- Responsible for the achievement of targeted food and beverage revenues.
- Knows well with the government segment.
- Respond to and contract inquiries for all inquiries professionally and promptly.
- Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
- Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
- Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
- Create menus to satisfy client’s needs while maintaining hotel food and labor costs.
- Ability to plan and organize events effectively with an acute sense of detail.
- Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
- Work independently within given parameters and maintain a positive attitude within a very busy environment.
- Able to handle many tasks at once with strong organizational and supervisory skills.
- Maintain high quality of service standards required by the hotel and company.
- Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
- Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients.
- Prompt response (within one business day) to all forms of inquiries to capture additional market share.
- Perform regular audits and site of the comp set regularly.
- Negotiate prices, prepare accurate quotes, and confirm by written contracts.
- Site inspections.
- Active participation in Departmental meetings, team building efforts, and other like activities.
- Prepare weekly, monthly, quarterly, and annual reports as required.
- Assist with the compilation of competitive intelligence information.
- Actively participate in appropriate Conference Services/Catering training.
- Ensure Health & Safety standards are complied with at all times.
- Adherence to Company Green Initiatives.
- Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
- All other reasonable requests are made by the leadership of the Department and Hotel.
- Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
- Establish parameters, quotes and negotiate prices, and seal contracts.
- Participate in tradeshows, conventions, and promotional events.
- Maintain accounts, contact, activity, and business details.
