What you’ll do…
- Ensure all our guests feel they are treated as individuals and will want to return.
- Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
- Ensure that all hotel Standard Operating Procedures are trained and adhered to.
- Monitor the performance of the team and give regular feedback.
- Ensure a good relationship is maintained between Front Office, Housekeeping and Engineering-Maintenance, also Sales and Marketing.
- Pro-actively identify opportunities to improve and enhance processes and procedures.
- Be fully aware, and competent in, all health and safety security procedures and policies.
- Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Responsible for the accurate completion of all Talent and Culture documentation including attendance, schedule, recruitment, disciplinary, grievance and appraisal documentation.
- Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and vendors.
- Foster and promote a good working relationship with our Food & Beverage Service.
