This position will responsible to IT hardware and software needed in North Sulawesi Area. You'll work with high mobility and collaborating various role to support their IT needed
Job Description:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Doing a testing new technology
- Experience to train junior staff
- A bachelor's degree in computer science, information technology, or similar
- 1-2 years of experience as an IT support specialist
- Exceptional ability to provide technical support and resolve queries
- In-depth knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software, such as Freshservice and SysAid
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Ability to keep up with technical innovation and trends in IT support
- Exceptional interpersonal and communication skills
