We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.
Key duties include:
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
- Check guests in and out of the Hotel
- Handle guest enquiries and provide information and assistance
- Collect payment of accounts and issue invoices accordingly
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
