- Acquire new customer (Distributor, Retail, Modern Retail) on potential areas.
- Planning, tracking, and follow up sales order, customer forecasting, and planning of each individual account.
- Ensure timely payment of customer for deliveries and also follow up customer.
- Ensure achievement of user service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customer.
- Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales info market.
- Handling customer complaint, and feedback in timely manner and disciplined manner.
- After sales support and concern in terms of warranty handling and product return due to errors.
- Working together with Sales Manager to assess the weighted and numeric distribution of product within the distribution channel.
- Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales and market relevant product.
- Know how to developing business and able to set business plan in working area.
- Handling distributors (sell in and sell out), have capability to develop East Java market through distributor, retail and local MP.
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