This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.
What you will be doing:
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed
- Personally welcomes VIP guests in a polite and attentive manner
- Is regularly available in the hotel lobby, reception and hotel area if needed.
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
- Anticipates guests' needs and takes them into consideration.
- Ensures that the team adopts the required service behaviors.
- Handles any guest complaints that are not settled directly by members of the team
- Checking the discrepancies report from Housekeeping
- Is capable of moving people from their rooms and handling difficult situations
- Ensure that Evalpack procedures are well implemented and respected
