- Translating business requirements into conversation media
- Work closely with a bot builder to implement your conversation design
- Prepare copywriting of chatbot
- On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
- On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
- Clear understanding of Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well
