- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
- Formalize and improve work processes.
- Follow corporate guidelines for operations reconciliation.
- Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
- Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
- Handles guest complaints and assists in resolution.
- Communicates with appropriate department regarding any concerns or deficiencies.
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
- Thorough knowledge of emergency procedures and general crisis situation procedures.
- Complete all other duties as assigned by the Front Office Manager.
x
