- Manage budgets responsibly on all accounts
- Demonstrate the confidence and competence to maintain overall control on all financial matters relating to designated clients including: billing, profitability, forecasting and servicing
- Maintain senior level client contact on a regular basis and ensure full understanding of client business, internal and external influencing factors, budgeting constraints and PR needs
- Ensure all accounts are maintained within agreed budgets and timetables
- Ensure review processes and annual PR programme is in place for each client
- Ensure programme is implemented according to pre-agreed programme
- Maintain rigorous quality control over work produced by junior staff
- Proactively cultivate industry contacts on ongoing basis to unearth new business leads and gain opportunities to pitch business
- Partner with division director in migrating client relationships to other practices within MSL and / or within sister companies, resulting in one client migration each year
- Foster relationships with sister Publicis Groupe organisations for cross-selling and networking purposes; convert one collaborative opportunity with a Groupe company each year
- Hold regular internal and external client review meetings to evaluate progress on each account, identify most successful activities, identify problems and review overall objectives and strategy
- Maintain consistent work flow from team member to team member through effective staff allocation on accounts and attention to work flow changes
- Direct and develop a number of account teams and be responsible for the achievement of objectives, within agreed timelines and budgets
- Nurture morale and teamwork within the group of accounts you supervise and provide all staff with growth opportunities within agency
- Handle issues and crisis management on behalf of clients
- Work with teams to enter MSL and industry Awards with client programmes
- Develop new ideas and strategies for existing clients and identify opportunities to demonstrate new initiatives on behalf of clients
- Actively seek out new business prospects and convert into pitch opportunities
- Take an active role in new business gain
- Develop new business programmes, taking the lead on developing, managing the pitch process, that wins new business
