Catering & Conference Services (CCS) - Sales Executive
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering and Conference Services Executive, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.
Employment will be under local contract. Open for Indonesian citizens only.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Consistently offer professional, friendly and engaging service.
- Confirm all event related information with clients.
- Ensure prompt and courteous service is extended to both internal and external customers.
- Establish and maintain rapport with clients - prior to, during and post conference - encouraging repeat business.
- Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pick-up, food and beverage and audio-visual requirements.
- Create floor plans for each event to ensure banquets and clients are in agreement prior to set up.
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and withing acceptable time frame.
- Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated.
- Conduct daily meetings to review event contracts and ensure last minute changes are communicated with appropriate departments.
