x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Indonesia   »   Jobs in Pujut   »   Front Desk Agent
 banner picture 1  banner picture 2  banner picture 3

Front Desk Agent

AccorHotel

AccorHotel company logo

Job Purpose

This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.

Primary Responsibilities

Front Office Operation

  • Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
  • Contributes to guest satisfaction at all times by providing high quality services throughout their stay
  • Gives priority to guest relations, while taking care to respect administrative procedures
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Takes care of the arrival and departure processes for guests in compliance with internal procedures
  • Maintains excellent relations with the welcomers, ensuring their activities complement each other
  • Informs guests about the formalities, any particular conditions relating to their stay and the services available
  • Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
  • Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
  • Receive telephone calls and take messages for guests who are out
  • Alert Security or Duty Manager of suspicious looking person(s) / articles
✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?