- Handling reservations inquiries and requests with the highest level of professionalism and customer service
- Efficiently and promptly establishing the correspondence service to guest inquiries.
- Ensure that the guests’ information is accurately processed on a timely manner.
- Full knowledge of the hotel facilities and activities.
- Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.
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