As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.
Responsibilities:
- Helpdesk Support:
- Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
- Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
- Data Management:
- Ensure effective data management practices for Indonesia office.
- Collaborate with relevant teams to address data-related challenges and ensure data integrity.
- Identity and Troubleshooting:
- Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
- Escalate complex problems to higher-level support for further analysis and resolution.
- Collaboration:
- Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
- Act as a liaison between different departments to streamline communication and problem resolution.
- IT Asset Procurement and Expense Processes:
- Manage the IT asset procurement and expense processes.
- Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
- Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.
