Responsibilities:
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures cleanliness of all data equipment.
- Must be a self-starter, alert, energetic, responsible and flexible.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Able to plan, assign and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Maintains a system error / progress log book and deals with reported problems.
- Monitors and maintains proper inventory of hardware and software license.
- Keep updated with the latest technology and security risks on a regular basis.
- Able to perform other IT or Systems related tasks assigned by the management.
- Understand basic computer & networking fundamentals.
- Understand the working principle of switches, routers and others.
- Ensure the internet connection and networking system are working properly.
- You have to make sure that the applications used by the user work as they should.
