Key Responsibilities:
- Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
- Ensure all data partnerships are correctly managed within the Partnership Program framework
- Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
- Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
- Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long-term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
- Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
- Develop a strategic understanding of our retailer’s industry/business/markets/clusters
- Partner with Customer Success and other relevant functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
- Drive strategic action plan to tackle Voice of the Customer feedback
- Lead and inspire sales and servicing team, enhancing their skills and improving their experience
- Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
- Communicate clearly, thus ensuring team activities are always focused and relevant
- Implement Global and Regional strategy and organization, be able to drive change
