- Ensure smooth and timely process flow for shipments
- Ensure accurate and timely client billing
- Understand all the elements of Ocean Export DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations
- Ensure accurate and timely data entry into our operating system
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
- Understand department process flow, constantly looking for areas of improved efficiency
- Overseas communications, timely responses to emails and requests (internal and external)
- Utilize all technology tools available in the company to perform customer service and operations duties
