Responsibilities
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement
