As Duty Manager, your key responsibilities include:
- Provide efficient, friendly and professional service to all guests.
- Delivering the best Guest Experience
- Attention to detail in order to ensure a luxurious environment for all guests
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
- Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift.
- Excellent leadership skills, confident to train new team members. effectively in department and hotel operations.
- Lead by example guiding the team through active use of Accor values and code of conduct.
- Deputies in the absence of the Front Office Manager.
