Client Success Manager (Active Pooling)
Remote, Indonesia
About Us:
Fullfind helps agencies and brands find their ‘perfect people’, no matter how far they are. We specialize in connecting agencies and brands with their perfect match for creative roles. Whether you’re in need of a talented video editor, graphic designer, or copywriter, Fullfind ensures you find the right fit for your team, no matter the distance. Our mission is to help you find the ideal match for creative roles, ensuring that your team is always equipped with the best talent.
Key Responsibilities:
- Conduct and receive phone calls and engage in chat interactions with healthcare facility clients to address their needs and concerns.
- Develop a deep understanding of clients' needs and requirements to provide tailored solutions.
- Maintain regular communication with clients to build strong relationships and ensure their satisfaction with our services.
- Provide solutions to client issues and ensure their needs are met promptly and effectively.
- Minimum 3 years of experience in client success, account management, or a related role.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Proven ability to build and maintain strong client relationships.
- Experience with upselling and cross-selling services.
- Exceptional command of the English language, both written and verbal.
Why Fullfind?
- Work remotely from anywhere
- Collaborate with leading agencies and brands
- Showcase your skills in dynamic creative projects
Apply now and take the next step in your creative career!
