OVERVIEW OF DUTIES
To handle all administration and ensure the smooth running of the department under the supervision of the Director of Sales.
MAIN RESPONSIBILITIES
Customer relations
- Ensures that team organization remains flexible and ready to meet customer needs.
- Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
Professional Techniques / Production
- The Sales Administration performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Director of Sales.
- Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
- Ensure that stationery item stock is accounted for and well maintained.
- Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
- Handle all typing work required. Take minutes of meetings.
- Assist in the dispatch and collection of correspondence in the hotel.
- Ensure the cleanliness of the office.
- Handle all incoming telephone calls and take messages.
- Prepare and send out facsimile messages.
- Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
- Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system, and all necessary computer software programs.
- Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
- Keeps well-informed about the product (lodging, catering, and other facilities)
Team management and cross-departmental responsibilities
- Works in collaboration with the other departments
