- •Supervising Front Office, Housekeeping and Maintenance
- •Manage hotel operations to maximize profitability and to ensure superior guest experience
- Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
- Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
- Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
- Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
- Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
- Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue
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