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Jobs in Indonesia   »   Jobs in South Jakarta   »   PST Staff
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PST Staff

Amartha

Amartha company logo
  • Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company's offerings
  • Providing proactive First Layer Agents outreach
  • Handling customer complaints, from case escalations.
  • Collecting and analyzing customer feedback.

  • Has a bachelor’s degree from a college/university Or 6 months to 1-year BPO experience if the non-degree holder
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Have 30-35wpm typing skills
  • Ability to communicate effectively through chat/e-mail 
  • Willing working in shifting and flexible working hours
  • Internet knowledge : Understand basic knowledge of the internet, social media, and being able to use computers
  • Basic English : Ability using English writing and speaking.

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