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Jobs in Indonesia   »   Jobs in Cipete Utara, Kebayoran Baru, KOTA ADM. JAKARTA SELATAN, DKI JAKARTA, Indonesia   »   Customer Service Job   »   Agent Helpdesk Technical
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Agent Helpdesk Technical

Infomedia Nusantara

Infomedia Nusantara company logo

1. Menertima Informasi request atau dari keluhan non service dari Layer 0

2. Verifikasi Hasil Pekerjaan Non rutin & berkolaborasi dengan SM Regional

3. Melakukan review tiket ke unit internal

4. Melakukan update dan eskalasi terhadap tiket yang belum selesai

5. Melakukan Request Close ticket non service ke layer 0

6. Melakukan Validasi severity pekerjaan non rutin 

7. klarifikasi & verifikasi BOQ pekerjaan non rutin 

8. analisa teknis & approval pekerjaan non rutin

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