- Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
- Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
- Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
- Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
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