- Handle all incoming leads for weddings or social events.
- Develop lead sources through prospecting, referrals, trace files, and cold calls.
- Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
- Conduct site inspections, food tasting, and coordination meetings with prospective and existing clients.
- Develop and implement new sales strategies, tactics, and action plans for the account base.
- Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
- Manage events from start to finish, processing all relevant information pertaining to bookings
- Maintain and update current account information records.
- Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
- Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
- Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
- Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
- Conduct coordination meetings to ensure key departments are fully aware of relevant details.
- Maintain visibility throughout events and act as the on-site client liaison.
- Follow up post-event to address any issues and solicit return business.
- Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
- Prepare weekly, monthly, quarterly, and annual reports as required.
