COME AS YOU ARE AND SHOW HOW YOU CARE!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
- You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
- You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
- You'll handle customer complains and feedback according to "Oops! its messed up".
- You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
- You’ll be aware of room status and also the competitors’ status.
- You’ll optimise the occupancy rate and average room rate.
