- Manage daily operations meet company standards and SOP, including guest services, housekeeping, maintenance, and staff management
- Ensure a superior guest experience by maintaining high standards of service, cleanliness, and comfort
- Lead, train, and develop a team of employees, including housekeeping, maintenance, and front desk staff
- Monitor and manage the operational budget, controlling costs while ensuring high service levels
- Implement and maintain quality control processes to ensure that all cabins and facilities meet company standards and SOP
- Ensure that all operations comply with local health and safety regulations
- Oversee inventory levels for all supplies, ensuring timely replenishment
- Provide regular reports on operational performance, including guest feedback, occupancy rates, and financial metrics
- Address and resolve any operational issues or guest complaints promptly and effectively
- Work closely with other departments, including marketing, sales, and finance, to ensure alignment of business goals
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in hospitality management, preferably in a similar setting (e.g., small luxury hotels, resorts, or cabin retreats).
- Proven leadership and team management skills for at least 1 years’ experience as a team leader
- Strong customer service orientation with a focus on guest satisfaction.
- Experience in managing budgets and financial performance.
- Excellent verbal and written communication skills in both English and Indonesian.
- Strong problem-solving abilities and the capacity to make decisions under pressure.
- Familiarity with local health, safety, and environmental regulations.
- Comfortable with hospitality management software and basic office applications.
- Willingness to work in the site on daily basis
