- Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support sales team and monitor the quality of phone calls and Customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
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