AYANA Hospitality is seeking a driven and detail-oriented Assistant E-Commerce Manager to join our team at AYANA Komodo. In this role, you will support the E-Commerce Manager in optimizing our online presence and driving sales through various digital channels. This is an excellent opportunity for someone who is passionate about e-commerce and looking to make an impact within a luxury hospitality brand.
Responsibilities
- Report to Manager for any rates or inventory issues.
- Manage the inventory of rooms for every B2B travel agent by checking all the agents’ inventory websites
- Work as part of a team with Revenue team and Reservations team
- Assist in developing and executing e-commerce strategies to maximize revenue from online channels.
- Manage day-to-day operations of digital marketing campaigns, including SEO, PPC, and email marketing.
- Oversee the maintenance and accuracy of product listings across all online travel agencies (OTAs) to ensure optimal visibility and competitiveness.
- Conduct market research and analyze performance data to identify trends, opportunities, and areas for improvement.
- Prepare and present reports on e-commerce performance, including key metrics and recommendations to management.
- Utilize e-commerce platforms and tools to monitor and optimize sales performance.
- Foster strong relationships with external partners to enhance online distribution strategies.
- Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
- Exceptional communication skills and positive attitude
- Knowledge of current trends in Hospitality and E-Commerce
- Meticulous, result driven, organized and detailed oriented person
- Confident user of PMS, Channel Manager, OPERA and OTA system
- Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
- Bachelor's degree in Hospitality, Hotel Management, or other relevant fields
