- To support existing customers by providing on-site technical support, and the introduction of new Sika systems and products.
- To react in a timely fashion to provide technical solutions and training to support emergency requests by customers or consultants.
- To offer value added solutions to the customer through an active “hands on” approach to the training of customers employees.
- To Collaborate with cross-functional teams to analyze customer feedback and identify recurring issues or challenges.
- To Develop and implement improvement plans to address identified areas, ensuring the highest quality of technical support.
- TO Proactively identify opportunities for process optimization, cost reduction, and increased productivity in the delivery of technical solutions.
