Customer Support
- Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
- Provide accurate information about products, services, and policies.
- Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
- Resolve customer complaints and concerns in a timely and satisfactory manner.
- Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.
Strategy Development
- Identify opportunities for improvement in customer service processes and systems.
- Develop and implement strategies to enhance the customer experience and streamline service operations.
- Analyze customer feedback and service metrics to inform project initiatives and decision-making.
- Ensure all interactions align with company standards and contribute to a positive customer experience.
- Ensure customer service standard operating procedures are updated and maintained
3. Project Management
- Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
- Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
- Coordinate with cross-functional teams to ensure project objectives are met on time
4. Collaboration:
- Share knowledge and best practices with colleagues to enhance team performance and service quality.
- Foster a collaborative environment and encourage team members to contribute ideas and solutions.
