Job Purpose
This position is responsible for the receipt of guests’ luggage and ensuring correct delivery to and from rooms, cars and airport. The Bellman also assists guests with inquiries and fulfilling other service requests in compliance with all brand standards and departmental Standard Operating Procedures
Primary Responsibilities
Operation
- Greet and welcome guests at the main entrance
- Assist in driveway management
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance and baggage room
- Ensure timely pick up and deliveries pertaining to baggage handling
- Provide information and/or assistance to guests as and when required
- Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
- Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
- Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
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Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
