- Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
- Manage and support the night staff, including front desk and security.
- Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations
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