As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description:
- Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
- Responsible for the daily organization of the section.
- Be concerned with staff discipline and staff performance, and help to develop skills for all staff within the section.
- Contribute to overall operational efficiency by performing relevant duties as assigned.
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Establish a good public relationship with all guests.
- Provide guests with the most accurate and up - to date information at all times.
- Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
- Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.
