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Jobs in Indonesia   »   Jobs in South Jakarta   »   Customer Service Job   »   Guest Service Agent
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Guest Service Agent

AccorHotel

AccorHotel company logo

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

  • Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
  • Responsible for the daily organization of the section.
  • Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
  • Contribute to overall operational efficiency by performing relevant duties as assigned.
  • Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
  • Establish a good public relationship with all guests.
  • Provide guests with the most accurate and up - to date information at all times.
  • Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
  • Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

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