- Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.
- Establish and maintain effective employee relations.
- Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
- Ensure good interdepartmental communication, network and teamwork.
- Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department and Front Office Department.
- Consult with the Executive Housekeeper on any work that needs to be excluded.
- Attend daily communication meetings and weekly housekeeping meetings.
- Act and follow-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
- Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
- Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
- Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department.
- Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper.
- Monitor housekeeping personnel to ensure that rooms receive proper attention.
- To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
- To daily spot check vacant, occupied and out of order rooms and report findings to Executive Housekeeper.
- To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed.
- Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper.
- Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
- Monitor and control housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.
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