Responsible for the entire operations, staffing and equipment of the Housekeeping Department
Delegates to and supervise all staff within the Department and assist them in preparing work schedules.
Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required by Guest Service Manager.
To be ready and responsible to perform any other duties as designated or required by
Management from time to time.
Directs and co-ordinates the activities of all Housekeeping personnel engaged in such activities
as:
• Cleaning and maintaining the interior hotel premises.
• Storing and issuing hotel linen and uniforms.
Ensures that all guestrooms, function room, public area, back of the house areas and their
surroundings are conforming to the hotel standards of cleanliness, maintenance and orderliness.
Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are cleaned, repaired, maintained and replaced as necessary and informs Management of requirements; sees to it that deficiencies in work of personnel are corrected.
Determines need for general cleaning, repairs and remodelling; schedules such work activities in coordination with Engineering and Front Office.
Trains personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignment, etc.
Briefs Floor & Linen Supervisor on function, VIP arrivals and other events, which will
necessitate additional or special preparations.
Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service Manager.
Co-ordinates with Front Office regarding room transfer, guest charge and other problems or requirements regarding guest accommodations and billing.
Prepares Housekeepers report on room occupancy.
Ensures the availability of linen and uniforms as required.
Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest
complaints and other inter-office memoranda.
Prepares Housekeeping Annual Budgets.
Performs duties common to all supervisors and other duties as may be assigned.
Monitors and controls the activities for house and guest laundry.
Overseas the daily movement of guest activities and be able to resolve any guest complaints.
Handles and resolves all guest queries and complaints in an efficient manner and to establish an aim.
Cables relationship with all guest of the hotel.
Through close supervision recommend improvements and changes to the operation of the
Housekeeping Department especially creating service standard of the hotel
