- Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
- Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
- Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
- Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
- Train team members on customer service best practices and company policies maintain high-quality service standards.
- Oversee the development and implementation of service policies, keeping both staff and customers informed.
- Maintain accurate documentation of customer service activities and compile performance reports.
- Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.
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