- Reporting to Club Millesime Manager, to oversee the Club Millesime operations including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
- To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To ensure a proper coverage and supervision of the lounge and butler service at all times.
- To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
- To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
- To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
- To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
- To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
- To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
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