Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
This job in a nut shell
We are currently looking for a person who is willing to manage the portfolio of existing clients in terms of developing long-lasting relationships, retention and exploring upselling/cross-selling opportunities. Are you a client-oriented professional who loves to establish long-lasting relationship with clients and be part of an international team of professionals driving the Thailand hospitality industry forward? Apply for the position of Account Manager at Exely and let's win the market together!
Responsibilities
- To manage a portfolio of new and existing clients (hotels): touch up active hotels to sell according to corporate check list,
- To identify upsells and cross-sell opportunities within existing client,
- To conduct regular review meeting production with clients,
- To work on retention client: work on retention cases with retention team, act as point of contact for complaints and escalate issues appropriately,
- Prepare regular reports on account performance and growth: to monitor key indicators of client growth on revenue.
- At least 1 year proven B2B sales experience (account management experience preferably);
- Excellent communication skills required: willingness to make phone calls, ability to handle objections, excellent presentation skills;
- Knowledge and experience with sales techniques is desirable;
- Customer-oriented approach: You can effortlessly establish rapport with customers, comprehend their actual requirements, possess an overwhelming urge to aid, not just sell at any cost;
- You are a problem solver and have cases to prove it;
- Strong self-organization, discipline, and ability to work remotely with a high sense of responsibility;
- Proficiency in Indonesian Bahasa as a native language, at an advanced level in English;
- Experience in TravelTech (Online Travel Agency, Channel Manager, Booking Software, and other SaaS products for the hospitality sector) would be highly beneficial;
- Proficiency in CRM and computer software is required.
- Competitive salary based on experience;
- Commissions based on KPIs;
- Prioritising employee wellbeing and providing the necessary facilities for their comfort (medical insurance after probation end, corporate equipment, dedicated onboarding manager);
- You will have a well-structured onboarding and constant support from an experienced manager;
- Clear business objectives, opportunities for growth within the company;
- On-site job, office location: Komplek Kunti, Jl. Kunti II No.67, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361. After probation period there is a possibility of hybrid work;
- Scheduling: from Monday to Friday, form 9 AM till 6 PM (Indonesia time zone);
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- English Speaking Club with colleagues from around the world;
- Online&Offline camps, workshops and gatherings;
- Network with colleagues from all over the world (Random Coffee Program). .
If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.
