Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and net..
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training junior staff
A bachelor's degree in computer science, information technology, or similar
1-2 years of experience as an IT support specialist
Exceptional ability to provide technical support and resolve queries
In-depth knowledge of computer hardware, software, and networks
Ability to determine IT needs and train end-users
Proficiency in IT helpdesk software, such as Freshservice and SysAid
Experience in documenting processes and monitoring performance metrics
Advanced knowledge of database maintenance and system security
Ability to keep up with technical innovation and trends in IT support
Exceptional interpersonal and communication skills
