Supporting Service team at the workshopChecking inspection report format and photoConducting BeQik (Rexroth Indonesia Monitoring Service Job Update)Mo..
Supporting Service team at the workshop
Checking inspection report format and photo
Conducting BeQik (Rexroth Indonesia Monitoring Service Job Update)
Monitoring Purchase Requisition Order
Checking regularly for workshop consumable items and creating purchase plan
Checking daily for 5R implementation at the workshop
Checking equipment calibration schedule
Supporting engineering team in project as a project admin,
Monitoring ETO (Engineering to Order) part list : Status/delivery date and component readiness at warehouse for assembly process
Maintaining ETO documentation completeness together with ETO Team
Respond to customer chat according to Customer Service SLA (Service Level Agreement).Provide clear, accurate, and helpful information about products, ..
Respond to customer chat according to Customer Service SLA (Service Level Agreement).
Provide clear, accurate, and helpful information about products, orders, and policies.
Provide detailed product information, including specifications, availability, and pricing.
Assist customers in comparing products and making informed purchasing decisions.
Reach out to customers proactively to provide updates on order status, promotions, and new products.
Notify customers of any delays or issues with their orders and offer solutions.
Assist customers with placing orders, including helping them in selecting products and completing transactions.
Provide updates on order status and estimated delivery times.
Resolve customer issues related to orders, such as delays, incorrect shipments, damaged products, and lost packages.
Handle return and refund requests in accordance with marketplace policies.
Process returns and refunds efficiently and communicate the status to customers.
Foster positive relationships with customers to enhance their experience and encourage repeat business.
Show empathy and understanding in all customer interactions to build trust and loyalty.
Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs).
