We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:
- Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
- Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
- Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
- Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
- Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
- Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
- Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
- Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
- Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues
- Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Adaptability to work in a fast-paced and dynamic IT environment
- A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends
