Total 6 assistant manager job vacancies in Customer Service category in Indonesia

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

● Build and maintain strong relationships with live partners, acting as the key contact for all matters related to our services.
● Proactively work to increase disbursements for live partners, ensuring that they are fully utilizing our financial technology solutions.
● Continuously monitor and enhance partner satisfaction through prompt support and effective problem-solving, driving higher levels of loyalty.
● Conduct weekly check-ins with partners to provide them with product updates, performance reports, and address any challenges they face.
● Implement and distribute monthly updates and reports to all partners, highlighting their progress and identifying opportunities for growth.
● Collaborate with cross-functional teams to align on partner goals and develop strategies to meet their needs.

Menerima tamu, memastikan tamu mendapatkan kamar yang sesuai dengan pesanan.

Membantu bila ada permintaan yang merupakan fasilitas dari harga kamar hotel.

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across ASK region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Create and drive a value realization plan for customers
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

• Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health or equivalent
• Experience in Operation min 3 years
• Proficiency in English
• Strong leadership, motivation and managerial skills
• Good communication and interpersonal skills.
• Strong build networking & Customer Relationship
• Willing traveling to Bekasi, Cikarang, Bandung, Surabaya

Job Description :

• Ensure the standar quality service according to the company regulation
• Ensure Audit Process to the costumers running well
• Manage, Control and Develop Service Team
• Provide training to the Service Team

• Attractive remuneration & Incentive
• Training
• Career path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description

• Supervise company system in service department.
• Submit a new SOP, if required.
• Controlling and achieving existing targets.
• Ensure all SOP's and work instructions are done in the branch.
• Monitoring the application and amount of materials and tools used in accordance with the SPK or contract in the branch.
• Know the number of customers and service them on target in the branch.
• Respond and handle customer complaints.
• Establish and supervise the submission of operating costs and materials or tools required to perform operations.

• Candidate must possess at least a Bachelor's Degree, Agriculture/Aquaculture/Forestry, Biology or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Applicants must be willing to work in Palembang
• Preferably Manager / Assistant Managers specializing in Agriculture/Forestry/Fisheries or equivalent.
• Full-Time position(s) available.
• Certified Basic Pest Control, Certified Leadership or Managerial Training.
• Able to travelling.

• Basic Salary
• Allowance
• Career path