Total 5 it analyst job vacancies in Customer Service category in Indonesia

• Mengecek infrastruktur IT, seperti hardware, printer, scanner, jaringan LAN, CCTV, dan PABX
• Mengecek software, termasuk email, dan memastikan dapat bekerja dengan efektif
• Mengecek arus data yang digunakan user, termasuk backup data secara berkala
• Menjawab pertanyaan, memberikan bantuan teknis, dan membantu menyelesaikan masalah pengguna
• Menginstal dan mengkonfigurasikan komponen jaringan
• Memantau dan memelihara sistem dan jaringan komputer
• Memulihkan data jika terjadi kegagalan sistem yang menyebabkan kehilangan data
• Menjaga keamanan dan integritas sistem serta data
• Memegang Website Perusahaan

Tigernix is a Singapore-based enterprise software solution provider, and its inception date was 2006. We are now a global office chain with roots in Australia, Singapore, Indonesia, and Sri Lanka, for delivering world-class technology solutions for the company.

We are looking for a motivated and skilled professional to join our team. The ideal candidate should possess the following qualifications:

• Expertise in Mikrotik setup/configuration
• Proficiency in networking, hardware, and software troubleshooting for Windows and Ubuntu (Linux) operating systems
• Highly motivated, energetic, and creative
• Ability to work independently and as part of a team without supervision
• Strong communication skills in English, both oral and written (preferred)
• Minimum of 1 year of experience in IT support and networking (preferred)
• Knowledge of IP CCTV systems (preferred)
• Expertise in Fortinet setup/configuration (preferred)

We encourage you to apply if you meet these qualifications and are ready to contribute to a dynamic and innovative team.

Be a part of Tigernix to sharpen your professional skills and meet expert standards.

we hope you will join us in developing cutting-edge software solutions for our clientele.

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.