Total 66 sales support specialist job vacancies in Customer Service category in Indonesia

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengecek infrastruktur IT, seperti hardware, printer, scanner, jaringan LAN, CCTV, dan PABX
• Mengecek software, termasuk email, dan memastikan dapat bekerja dengan efektif
• Mengecek arus data yang digunakan user, termasuk backup data secara berkala
• Menjawab pertanyaan, memberikan bantuan teknis, dan membantu menyelesaikan masalah pengguna
• Menginstal dan mengkonfigurasikan komponen jaringan
• Memantau dan memelihara sistem dan jaringan komputer
• Memulihkan data jika terjadi kegagalan sistem yang menyebabkan kehilangan data
• Menjaga keamanan dan integritas sistem serta data
• Memegang Website Perusahaan

Deskripsi Pekerjaan:

- Melaksanakan tugas-tugas yang diberikan melalui platform kami.

- Tugas diberikan secara acak oleh para penjual di platform marketplace.

- Setiap tugas yang diselesaikan dengan sukses akan mendapatkan komisi sebesar 20%

Jam Kerja:

- Fleksibel, mulai dari pukul 09.00 hingga 22.00 WIB.

- Kakak bisa memilih kapan saja untuk menyelesaikan tugas selama rentang waktu tersebut.

Pendapatan:

- Komisi sebesar 20% dari setiap tugas yang berhasil diselesaikan.

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Deskripsi Pekerjaan: E-commerce Support Associate

Ringkasan Posisi:

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Tigernix is a Singapore-based enterprise software solution provider, and its inception date was 2006. We are now a global office chain with roots in Australia, Singapore, Indonesia, and Sri Lanka, for delivering world-class technology solutions for the company.

We are looking for a motivated and skilled professional to join our team. The ideal candidate should possess the following qualifications:

• Expertise in Mikrotik setup/configuration
• Proficiency in networking, hardware, and software troubleshooting for Windows and Ubuntu (Linux) operating systems
• Highly motivated, energetic, and creative
• Ability to work independently and as part of a team without supervision
• Strong communication skills in English, both oral and written (preferred)
• Minimum of 1 year of experience in IT support and networking (preferred)
• Knowledge of IP CCTV systems (preferred)
• Expertise in Fortinet setup/configuration (preferred)

We encourage you to apply if you meet these qualifications and are ready to contribute to a dynamic and innovative team.

Be a part of Tigernix to sharpen your professional skills and meet expert standards.

we hope you will join us in developing cutting-edge software solutions for our clientele.

Dibutuhkan Customer Support (CS) untuk stand-by hanya setiap Sabtu dan Minggu (kerja lepas).

Tanggung jawab:

• Membantu dalam penyelesaian keluhan dan masalah pelanggan secara tepat waktu dan efektif.
• Memantau dan mengevaluasi interaksi layanan pelanggan untuk memastikan kualitas dan konsistensi.
• Bekerjasama dengan departemen lain, seperti pemasaran dan pengembangan produk, untuk menangani keprihatinan pelanggan dan meningkatkan pengalaman pelanggan secara keseluruhan.
• Menganalisis umpan balik pelanggan untuk mengidentifikasi tren, area untuk perbaikan, dan peluang untuk inovasi.

BIOTA Smart Home is seeking enthusiastic and tech-savvy Livestream Support Staff to join our innovative team in delivering engaging online content. We are a cutting-edge technology company dedicated to transforming modern living through smart home solutions that prioritize convenience, security, and energy efficiency. Our mission is to create intelligent, connected spaces that enhance the quality of life for our customers.

About the Role
As a Livestream Support, you will play a critical role in ensuring the success of our livestream events. You will assist with the technical setup and operations, engage with our online audience, and help create unforgettable experiences during our broadcasts.

Responsibilities

• Assist with the setup and operation of livestream events, including camera setup, audio configuration, and streaming software.
• Monitor livestream feeds to ensure high quality and troubleshoot technical issues in real-time.
• Engage with viewers during livestreams through chat moderation, answering questions, and facilitating discussions.
• Work closely with the marketing and content creation teams to plan and execute livestream events aligned with our promotional strategies.
• Analyze viewer engagement data post-event to provide insights and recommendations for future livestreams.
• Stay up to date with the latest trends in livestream technology and platforms to optimize viewer experiences.

• Minimum 1 year of experience in livestreaming or broadcasting environments is preferred, including familiarity with streaming platforms / marketplace & social media platform.
• Strong technical skills in audiovisual equipment, streaming software, and online engagement tools.
• Excellent communication skills, both verbal and written, with the ability to engage an audience effectively.
• Creative problem-solving skills and the capacity to remain calm under pressure during live events.
• Ability to work flexible hours, including evenings and weekends as needed for livestream events.
• Passion for technology and an interest in the smart home industry is a strong plus.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• The ability to operate graphic design and video editing software would be a plus.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

As an Admixture Dispenser Supervisor, you will be responsible for ensuring smooth and efficient operations related to our admixture dispenser systems. your key responsibilities include:

• Supervising the team to meet job order specifications, standards, and procedures for admixture dispensers.
• Providing daily support for customer equipment systems, addressing inquiries, analyzing issues, and promptly restoring equipment operations.
• Coordinating effectively with relevant departments to ensure timely product delivery, enhancing operational efficiency and customer satisfaction.

J

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Assist in managing day-to-day operations of the agribusiness activities.
• Responsible for recording inbound and outbound activity transactions
• Ensure compliance with relevant regulations, documents and quality standards in all agribusiness operations.
• Provide support in the preparation of reports, presentations, and other documentation related to agribusiness operations.
• Assist in the coordination and management of inventory and supply chain for agribusiness products.
• Coordinate with internal teams and external stakeholders to ensure the smooth execution of agribusiness activities.

• Bachelor's degree in Business Administration, Business Management, Agribusiness, Animal Husbandry, or a related field.
• Minimum 1 years of experience in operations or related roles, preferably in the agriculture, agribusiness and/or poultry industry.
• Attention to detail and ability to work with accuracy.
• Excellent organizational and time management skills.
• Strong understanding of agribusiness operations and processes will be a plus point
• Have own vehicle and its license
• Proficient in using MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes and technologies.

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Providing IT Support for Bosch Indonesia users following IT Service Management processes
• Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
• Supporting Bosch Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles.

PT. INTERNUSA TECHNOLOGY Saat ini membutuhkan IT Support untuk wilayah BREBES-TEGAL dan sekitarnya, dengan tugas melakukan maintenance computer hardware dan software, jaringan, cctv.

Tanggung Jawab Pekerjaan :

Melakukan Maintenance perangkat komputer

Melakukan Maintenence Printer

Melakukan maintenance CCTV

Melakukan Maintenance Jaringan Komputer

Keahlian :

Networking

Troubleshooting

Instalasi Software

Instalasi Komputer

Memahami Jaringan LAN/WAN

Mengerti CCTV

Mengerti Komputer